Categories: Known Issue | Symbian C++ | Data Synchronization | S60 3rd Edition

This page was last modified 07:36, 15 November 2007.

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Overview

When passing a SyncML 1.1 REPLACE command while synchronizing the contacts between the server and the device, the data is not replaced properly in the device.

Description

When replacing contact details of a contact on the server side and then passing a reduced VCard to the device, these details are not replaced properly on the device. This seems to happen every time with the SyncML 1.1 replace command.

This also causes data loss when synchronizing contacts with multiple details of a particular type. For example, if synchronizing a contact with a single mobile number and two home phone numbers and the server modifies one of the home phone numbers, one of the home numbers is duplicated on the device and there is no instance of the other number.

How to reproduce

Complete a slow synchronization with nothing on the phone and nothing on the server side. Now do as follows:

1) Add a contact to the phone

Name: Test Contact

Cell: 021021021

Home: 071071071

Home: 081081081

2) Synchronize the phone.

3) Modify the first home number on the server (change it from 071071071 to 071071073).

4) Re-synchronize the phone to see the effects of the last update on the phone. The result will not be as expected as both home numbers in the contacts will be 081081081.

Solution

Currently there is no workaround for this problem. This problem is expected to be fixed in future firmware releases.